Privacy Policy

Introduction

Welcome to YourToolBox's Privacy Policy. We are committed to protecting the confidentiality of our customers' personal information and rental data. This policy explains how we handle your information when you rent our construction tools and equipment, use our website, or interact with our rental platform.

Information We Collect

We may collect and process:

• Customer contact details and account information (e.g., name, email, phone number, company name, delivery site address)
• Rental history and equipment or services you have viewed
• Payment information for your rentals (processed via secure payment gateways)
• Rental details such as equipment type, rental duration, and specific requirements requested (e.g., certified operators, safety gear)
• Technical data such as your IP address, browser type, and device information
• Website usage analytics collected through cookies
• Testimonials and customer service feedback

How We Use Your Information

Your data enables us to:

• Process your equipment rentals, manage payments, and coordinate delivery and pickup
• Provide personalized equipment or additional service recommendations
• Manage your rental details, including extensions and scheduling
• Improve our equipment inventory, services, and website functionality
• Send you rental confirmations, delivery updates, new equipment announcements, and promotions
• Offer dedicated customer support and resolve inquiries
• Comply with legal and tax regulations in India

Data Security

We implement robust security measures including encrypted storage for customer data, secure payment processing through trusted gateways, and restricted internal access to sensitive information. All customer records and rental data are protected for confidentiality.

Data Sharing

Information is shared only with necessary service providers (e.g., payment processors, logistics partners for delivery, cloud hosting services) under strict confidentiality agreements. We never sell customer data. Aggregated, anonymized rental data may be used for market research and service improvement.

Your Rights

As a YourToolBox customer, you can:

• Request access to your personal data and rental history
• Update your personal and payment information
• Opt-out of promotional marketing communications at any time
• Request the deletion of your account data, subject to legal and transactional record-keeping requirements
• Manage your testimonial submissions
• Receive essential rental-related communications even if you opt out of marketing

Changes to Our Policy

Policy revisions will be communicated to customers via email or prominent website notifications. The effective date will be updated at the top of this document. Continued use of our website and rental services constitutes acceptance of these updated terms.